Refund Policy
Please contact us first if you are not happy with your order. We will do our best to make it right. By placing an order you agree to our terms of service, shipping policy and this refund policy.
Custom, made-to-order products
Every transfer, gang sheet and custom garment is printed to order from the artwork you send. Once an order has been printed it cannot be returned or cancelled.
No refunds or reprints for customer artwork
You are fully responsible for the artwork you submit: the file, its resolution, its size and its content. We print on our own equipment with our own settings, not yours. Do not assume a file will print the way it looks or prints on your own printer, software or screen. We print your file exactly as you send it. We do not review every file, and we are not responsible for problems in the artwork, whether or not we notice them. We do not refund or reprint orders for problems that come from the artwork itself, including:
- low-resolution or blurry files, or files enlarged past the size they were made for
- backgrounds, boxes or white areas left in the file (everything in the file prints)
- spelling, wording, dates, numbers or other content mistakes
- colours that look different from your screen
- the size, placement, garment, colour or quantity chosen when ordering
- thin lines, very small text or fine detail too small to print cleanly
Sometimes we may point out a problem or send a mockup before printing. That is a courtesy only. It does not mean we have checked your file, and an issue we did not point out is still the artwork's responsibility.
Our mistakes: 7 days
If something is our fault (a print defect, a transfer that does not stick when pressed at our settings of 290–300°F for 7–12 seconds, hot peel, then a 5–10 second re-press with a teflon sheet, the wrong item, or damage in shipping), contact us within 7 days of receiving your order with your order number and photos. We will reprint it or refund it. Any other refund or reprint must be approved by management.
Before you order
Check your shipping address carefully. An order confirmation email is sent after you order so you can check every detail.
Late or missing refunds
If you have not received a refund within 7 business days, first check your bank account again, then contact your credit card company and your bank, as refunds can take time to post. If you still do not have it, contact us.
Contact
support@romanempireprinting.com · 406-402-7912 · Monday–Friday, 9am–4pm Mountain time.